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Getting Started

12 articles

Can I open a pay.com.au account?

How do I sign up for pay.com.au?

Why isn't my account active yet?

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Your Account

13 articles

How do I reset my password?

What are Passkeys?

Can I disable SMS as a verification method?

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Managing users

9 articles

How do I invite users to my account?

User permissions comparison chart

Can I change a user's role?

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Managing Payees

4 articles

How do I add, edit and remove payees?

How to add the ATO as a BPay Payee

How To Add ASIC As A Payee

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Making Payments

24 articles

How do I pay a supplier?

How do I make a recurring payment?

When is a remittance advice sent?

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Payment Methods

11 articles

How does Basiq securely add my accounts as a payment method?

Which cards can I use?

How do I add my AirWallex bank account as a payment method?

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PayRewards

12 articles

What is PayRewards?

How do I connect to transfer partners?

How do I convert PayRewards Points to transfer partners?

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Fees and Pricing

3 articles

What are pay.com.au's fees?

Do I pay a fee to earn PayRewards?

Are the fees I pay tax deductible?

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Integrations

5 articles

How do I connect and disconnect Xero?

How do I manually reconcile payments in Xero?

How do I reconcile payroll payments in Xero?

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Gift Card Redemption FAQs

34 articles

How do I redeem my PayRewards points for gift cards?

How do I activate my PayRewards VISA gift card?

How to re-access your prepaid VISA card

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