Getting Started12 articlesCan I open a pay.com.au account?How do I sign up for pay.com.au?Why isn't my account active yet?Show all
Your Account11 articlesHow do I reset my password? How do I close my pay.com.au account?How do I update my account details?Show all
Managing users9 articlesHow do I invite users to my account?User permissions comparison chartCan I change a user's role?Show all
Managing Payees4 articlesHow do I add, edit and remove payees?Do I need to add my own ATO payee?How to add the ATO as a BPay PayeeShow all
Making Payments22 articlesHow do I pay a supplier?How do I make a recurring payment?When is a remittance advice sent?Show all
Payment Methods11 articlesHow does Basiq securely add my accounts as a payment method?Which cards can I use?How do I add my AirWallex bank account as a payment method?Show all
PayRewards9 articlesWhat is PayRewards?How do I connect to transfer partners?How do I convert PayRewards Points to transfer partners?Show all
Fees and Pricing3 articlesWhat are pay.com.au's fees?Do I pay a fee to earn PayRewards?Are the fees I pay tax deductible? Show all
Integrations4 articlesHow do I connect and disconnect Xero?How do I manually reconcile payments in Xero?How do I reconcile payroll payments in Xero?Show all
Travel Portal11 articlesWhat is the Travel Portal?How Can I Book A Flight or Hotel Through The Travel Portal?How Do I Contact Support For Travel Portal Booking Inquiries?Show all
Gift Card Redemption FAQs26 articlesHow do I redeem my PayRewards points for gift cards?How do I activate my PayRewards VISA gift card?Can I get the gift card sent via SMS?Show all
Help Centre