How do I import payments from Xero?

To ensure your invoices import from Xero correctly, please ensure the below criteria is met:

1. Invoices/bills must be in "awaiting payment" status 
2. Contacts in Xero must have an ABN
3. Contacts in Xero must have their full bank account details. Including Bank account name, BSB, and Bank account number

To import payments from Xero, follow these steps:

1. In Xero, ensure your Bills have the 'Awaiting Payment' status.
2. Log into pay.com.au and in sidebar, select Make a Payment.
3. Select Supplier Payment > Import from Xero. 
4. If you haven't already, connect to your Xero account.
5. We will load your Xero bills with the status ‘Awaiting Payment’. 
6. Select the Bills that you wish to pay, and then Continue.
7. Select a Payment Method, and then Continue.
8. Select your PayRewards preference, and then Continue (Optional with credit card paymemts). 
9. For us to automatically reconcile for you in Xero, select the appropriate Xero Account Codes for your chosen payment method and associated processing fees.
10. Review your payment details, and choose whether to authorise now, or save for later.
11. Select the checkbox to confirm that your payments are not listed in the prohibited industries and payments. 
12. Select Confirm to submit the payment(s).
13. Once we've finished processing your payments, the Xero bill status will automatically update to ‘Paid’.

If you chose to save for later, you, or someone else in your account will need to approve the payment(s) from the To authorise screen before we will process them. 

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Pay Clearing Account 

Xero Bills that you pay using pay.com.au will be displayed in your Pay Clearing Account in Xero. Please wait for your Pay Clearing Account to show your bills as ‘Reconciled’. This will occur automatically once the payment is executed and will take less than one day. 

IMPORTANT: Manually updating this status to ‘Paid’ in Xero will mean that we are unable to automatically reconcile your payments. 

Why are my payments not reconciling in Xero?

If you manually update this status to ‘Paid’ in Xero, we will not be able to automatically reconcile the payments.