I’m having trouble paying with my Apple, Samsung, or Google mobile wallet, what should I do?

1 min. readlast update: 01.15.2025

Make sure the card details are correct by double-checking that what you’ve entered exactly matches your card number, expiry date and CVV. If you still can’t complete a contactless payment, try again with the below tips or reach out to the wallet provider directly for further assistance.
i) Make sure your phone is awake and unlocked.
ii) Your NFC antenna could be near the top or middle of your device, try altering the position you are holding your phone at the terminal
iii) Hold your phone closer to the payment reader.
iv) Hold your phone close to the payment reader for a few more seconds.

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