Why was a transaction declined?

There are a few reasons why a transaction might be declined, including:

• The merchant has elected not to accept prepaid Visa Gift Cards as a method of payment

• The transaction value is greater than the available balance on your Visa Gift Card. It is best to always be aware of your Visa Gift Card balance by visiting www.incentivesgiftcard.com.au.

• Some countries may have limits and restrictions on accepting prepaid Visa Gift Cards

• The Visa Gift Card has not been ‘Activated’

• Your Visa Gift Card has been suspended or closed, or transactions with a particular merchant have been blocked, due to suspected fraudulent or illegal Activity

• The Visa Gift Card is damaged

• The Visa Gift Card has expired

• The merchant’s connection to the Visa network is currently unavailable

• Some Visa Gift Cards can only be used at select merchant categories – the merchant you are attempting to redeem your card at may not have a merchant category that works with your card program.